Temporary Associate Claims Administrator page is loaded## Temporary Associate Claims Administratorlocations: Guildfordtime type: Full timeposted on: Posted Todayjob requisition id: R7502At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.We wouldn’t be able to undertake an examination series every year without our dedicated Associates; part of how we take care of them is making sure they get paid promptly and correctly. And this is where you would come in!Working within the Associate Services team, you’ll be checking and authorising associate payments claims for their vital work. Therefore we need to ensure you bring your amazing attention to detail and strong interpersonal skills with you every day; as you’ll be checking hundreds of daily claims and interacting with dozens of Associates. both on the phone or by email.You’ll be able to work independently through your allocated assignments, as you take advantage of our hybrid working policy; where a number of agreed days can be worked from home. You’ll also need to be flexible in your approach to work and have the motivation to work longer than average days. A 35 hour week is spread over Monday, Tuesday, Thursday and Friday; this is non-negotiable as the payment system cannot be accessed for work on a Wednesday.The right candidate doesn’t need payroll or claims management experience; a track record of high volume administrative work and good IT skills would be a benefit, as well as the ability to pick up new systems. Plus a positive and outgoing attitude, which will ensure our Associates are receiving a valuable service every time.Contract details:Location: Offices on the University of Surrey campus, GU2 7XJ; with hybrid options available Pay: £14.40 per hour Contract Dates:01/06/2026 until 31/07/2026 Working pattern: Full time 35 hours. However the hours will be compressed across four working days: Monday, Tuesday, Thursday and Friday. Wednesday’s will be non-working days.Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account.Our recruitment timeline is constantly evolving, we are currently likely to close adverts in mid-May. However we reserve the right to close earlier should a suitable appointment be made. We aim to review all applications and provide outcomes in a timely manner.AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.Recruitment AgenciesWe have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.Reasonable AdjustmentsIf you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: temprecruit@aqa.org.ukSmart WorkingWe’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.***Equality,* diversity and inclusionAQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.Conflict of InterestPlease note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.SafeguardingAQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website .Contact**Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk
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