Salary: £25,000 - 29,000 per year Requirements: Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education CompTia certification is highly desirable At least six months of working experience in a professional environment is essential Knowledge and experience of Active Directory administration Experience of the full Microsoft suite MS Office 365 experience is desirable Hardware troubleshooting and fault diagnosis Knowledge of Word, Excel, Outlook, Teams, and PowerPoint Outstanding communication skills, face to face, verbally, and written Strong customer service skills Good listener and remains calm under pressure High attention to detail Enjoys learning new skills and is a fast learner Likes to be part of a team but also able to work under own initiative Responsibilities: Support a large number of internal end users across multiple offices with all 1st line queries using a ticketing system Help users to solve technical issues with their computers, hardware, and software Log queries received by telephone or email onto a ticket system Fix basic problems according to your experience and escalate more complex queries to 2nd line Communicate and update the user at all times until resolution Adhere to Service Level Agreements provided by the business at all times Technologies: Active Directory Excel Hardware Support Office 365 More: We are looking for a Graduate/Junior level 1st Line IT Desktop/Service Desk Support Engineer to join our busy and growing team located in central Brighton. You will be based in the Brighton office 4 days a week and in the Crawley office one day a week. This is a great opportunity to start your IT support career path, offering a competitive salary, excellent company benefits, and a supportive and friendly team environment. last updated 8 week of 2026