Aareon is an established SaaS provider for the real estate industry.
Position Overview
We are looking for a seasoned Senior Customer Success Manager focused on social housing software solutions. As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients' environments.
Key Responsibilities
* Build strong relationships with clients and understand their unique needs.
* Provide strategic guidance to optimise clients' use of our software to achieve their goals.
* Ensure successful adoption, implementation, and ongoing satisfaction of the platform.
* Manage multiple clients and projects simultaneously while maintaining a high level of attention to detail.
* Identify and capitalize on upsell and cross-sell opportunities to drive growth.
* Travel as needed to meet with clients onsite.
Qualifications
* 5+ years of customer-facing experience in the software industry, preferably in customer success or account management.
* Strong understanding of social housing sector dynamics, challenges, and regulatory requirements.
* Exceptional communication and interpersonal skills, able to engage with clients at all levels of an organization.
* Strategic thinker capable of translating complex business requirements into actionable plans.
* Experience with CRM software (e.g., Salesforce), customer success platforms, and project management tools.
* Proven track record of driving customer satisfaction, retention, and identifying cross-sell/upsell opportunities in a SaaS environment.
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