2ndLineEngineer Beaconsfield-Onsiteinsurroundingareas,Amersham,Maidenhead,HighWycombe Upto£35kDOE AnexpandingmanagedITservicesproviderisseekinganexperiencedSeniorITEngineerwhoismotivatedandpassionateabouttechnology.ThisroleisidealforsomeonewithanaturalflairforIT,astrongwillingnesstolearn,andadedicationtodeliveringexceptionalcustomerservicewhilesupportingschoolsacrossBuckinghamshireandBerkshire. KeyResponsibilities: Handle2ndsome3rdlineissues,respondtoICTemergencies,andmanageescalations. Resolvetechnicalproblemsaffectingschooloperationsbydeliveringeffectivesolutions. ProvideinternalnetworksupportandmaintainschoolITinfrastructure. Leadinstallationsorupgradesofservers,networks,andassociatedhardware/software. Mentorandsupport1st/2ndlinetechniciansasrequired. DeliverstafftrainingandenforceICTpolicieswithinschools. Install,repair,andconfigureawiderangeofdevices(desktopcomputers,iPads,printers,telephones,projectors,AVequipment,etc.). KeyRequirements: 23yearsexperienceinaSeniorICTTechnicianor2nd/3rdlinesupportrole( educationsectorexperiencedesirable butnotessential). StrongknowledgeofWindowsServer,ActiveDirectory,andMicrosoftoperatingsystems. Familiaritywithvirtualisationtechnologies,particularlyHyper-V. ExperiencewithcloudtechnologiessuchasOffice365andAzure. Provenabilitytoleadinstallationsofserversandnetworks. Excellenttroubleshootinganddecision-makingskillsduringITemergencies. Outstandingcustomerserviceandcommunicationabilities(bothverbalandwritten). Flexible,adaptable,andabletoworkindependentlywhilemanagingyourowntimeeffectively. Pleaseapplyforimmediateconsideration,interviewstakingplacenextweek.