Job details
Main area: Receptionist/Administrator
Grade: Not Agenda for Change
Contract: Permanent
Hours: Part time – 27.5 hours per week (Various)
Job ref: 166-RPC-8035072
Site: RPC East Town Inkersall
Salary: £24,853 per annum pro rata (Yearly)
Closing date: 18/06/2026 08:00
Job overview
An opportunity has arisen to join our growing team at Royal Primary Care, where we are looking for an enthusiastic part‑time Receptionist/Administrator to work within our busy GP practice in the Heanor area. The role involves working with both the reception and business services teams.
Key responsibilities
- Ensuring reception is manned at all times.
- Maintaining and monitoring the Practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Completing all reception administration in a timely manner.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and restocking consulting rooms as required.
- Providing clerical assistance to Practice and Trust staff as required (word/data processing, filing, photocopying, diary management and scanning).
- Monitoring stationery and other supplies.
- Dealing with clinical waste (including removal to designated area).
- Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
- Sorting, scanning and administrative duties for patients and the Practice, dealing with patient tasks and related paperwork.
- Receiving patient monies according to the cash handling procedure.
Skills and experience
- Experience working with the public / call handling.
- Understanding of back office functions.
- Experience of registering new patients.
- Good team working skills.
- Understanding of Subject Access Requests and other types of requests from patients and/or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Able to work independently or as part of a team.
- Ability to work independently following verbal or written instructions.
- Knowledge of clinical systems (e.g., SystmOne).
- Knowledge of appointment process.
- Use of SMS systems and email.
- Ability to action teams tasks.
- Understanding of safeguarding.
Qualifications and training
- GCSE in Maths and English or equivalent qualification.
- ECDL or equivalent.
- NVQ or equivalent in customer care.
- Formal training in a public facing environment.
- Knowledge of GP computer systems, preferably SystmOne.
Benefits
As part of the Chesterfield Royal Hospital Foundation Trust, you will have access to NHS pension, training and development opportunities, and a range of well‑being initiatives. We value inclusion and support staff through an annual staff survey.
Flexible working
If you are looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this.
Immigration and diversity
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. From 1 January 2021, all candidates who are not UK or Republic of Ireland nationals require sponsorship unless they have permission to work via another route. Non‑UK/ROSI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk). Overseas applicants applying for entry clearance must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. For health or adult social care vacancies, you may be eligible to apply for the Health and Care Worker visa, which is cheaper and does not require the annual immigration health surcharge.
Application process
All communications will be via e‑mail. Please provide an email address for all referees when completing your application form. For assistance with the application form, contact the HR Support Services team on 01246 513177.
Other information
Opening hours: 08:30am‑5pm, Monday‑Friday.
