Our client, a national tech leader in their sector, is seeking an experienced Change & Release Manager to join them on a permanent basis in London.
You will be responsible for overseeing and managing changes to customer core business IT infrastructure, hardware, enterprise software applications, and hardware systems, including Zonal and Oracle, ensuring that changes are assessed, tested, approved, and implemented in a controlled manner.
The role will involve a broad range of duties within Change Management, Release Management, Stakeholder Engagement, Risk & Compliance, and Third Party Management.
Key Responsibilities will include:
1. Act as the process owner for change management, ensuring adherence to ITIL best practices.
2. Lead the assessment, analysis, development, documentation, and implementation of changes.
3. Plan and schedule releases, ensuring alignment with business objectives and IT service continuity.
4. Oversee the development and implementation of release packages, including risk assessment and rollback procedures.
5. Work closely with service delivery managers and IT teams to ensure changes are recorded, evaluated, and implemented in a controlled manner.
6. Promote awareness of structured change control processes.
7. Evaluate risks to the integrity of the service environment inherent in proposed changes,...