Job Description
Centre Manager
??4 days Reading + 1 day Brighton (travel fully expensed to Brighton)
??Permanent | £30,000£33,000 + annual performance bonus
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Your Chance to Lead with Impact
Take the helm across two premium workspaces spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.
Key Responsibilities That Define Success
Customer Service Excellence
1. Deliver professional, engaging tours from first contact through to signed deals
2. Build lasting relationships via proactive communication, events, and su...