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Fundraising Operations Development Manager, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5c5dae404f38
Job Views:
4
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Fundraising Operations Development Manager
£44 - 52k pa plus competitive employee benefits
37.5 hours per week – 1 year FTC maternity cover
Hybrid working from home and in the London Office
London, NW1 1BU - dependent on location
Sue Ryder supports people at the most difficult times of their lives
Are you an experienced strategic and operational Fundraising Operations Manager with experience of overseeing operational functions within a fundraising environment?
Sue Ryder is looking for a Fundraising Operations Development Manager to join the Fundraising team, playing a crucial role in leading the implementation and management of Sue Ryder’s world-class fundraising operations model, while overseeing the successful delivery of our key strategic projects
The Role
Reporting to the Head of Supporter Experience, Data and Insight, you will work collaboratively with colleagues across the fundraising directorate ensuring that our Supporter Experience, Data and Insight team provide exceptional service to our internal customers, reviewing key fundraising processes and ensuring that our fundraising operations works as effectively, and efficiently as possible to support Sue Ryders fundraising strategies.
Key Responsibilities:
•Manage and report on fundraising operations performance based on Key Performance Indicators (KPIs), as well as project deliverables within the fundraising operations remit.
•Ensure the experiences of key stakeholders is in line with our strategic aims, as defined in world-class fundraising operations strategy.
•Work with key stakeholders to identify new ways of working, to enhance and improve fundraising operations processes and systems, and to develop and manage central process resources.
•Oversee and help coordinate cross departmental and cross organisational fundraising operations projects
•Oversee the wider team’s priorisation process and ensure information is available for periodic reviews.
•Manage line reports within organisational guidelines undertaking necessary management responsibilities.
About You:
•Strategic understanding of effective fundraising operations, including the ability to translate strategy into operational plans, develop processes to achieve strategic aims, and make recommendations for improvement.
•Experience leading and delivering projects successfully within clear and communicated timelines.
•Experience working effectively in a complex organisation of a similar scale and breadth of fundraising.
•Experience of Change Management and Improvement and effective approaches.
•Ability to evaluate processes and workflows holistically to identify areas for improvement and drive process improvement and change.
•Data and Technical Skills with an understanding of the importance of clean and consistent data for business planning
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- Staff discount with thousands of retailers
- Refer a friend scheme - £250
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 29th July
Interview date: 7th/8th August
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