Job summary
NorthgateMedical Practice are looking for Receptionist/Administrator with a friendly, helpful andapproachable manner for our busy city GP practice. You will join an establishedreception team who, whilst busy, are all very friendly, helpful and committedto offering the best service possible to our patients and colleagues.
Your rolewill be to book appointments, answer queries and help patients access a rangeof healthcare offered by the practice. NorthgateMedical Practice is an equal opportunities employer.
Main duties of the job
You will beworking as a receptionist answering the telephones and helping patients at thefront desk. You will also be undertaking administrative tasks related topatient care. You will need excellent customer service skills and be able towork well as part of the team and on your own. Training is provided butprevious receptionist experience in a health care setting and a genuineinterest in working in a GP practice is desirable. Knowledge of Emis Web andDocman is desirable. Flexibility and a can do attitude are essential
The practicehas over 70 staff including GPs, Executive Management Team, Advanced NursePractitioners, Advanced Clinical Pharmacist, Practice Nurses, Health CareAssistants, Administrators and Receptionists. Staff are well supported and worktogether as a practice team to offer the best health care possible to the localpractice population.
Hours: Shifts Monday to Friday between to plus 1 Saturday every 6 weeks.
About us
Locally the Kentand Medway Medical School opened in 2020. It has a particular mandate fordelivering up to a third of training in the community and we support thatmandate. All of our clinicians areinvolved in their support and education.
This is an idealopportunity for Clinician(s) who are looking to combine traditionalpatient-centered general practice with fantastic lifestyle opportunities.
Canterbury hasquick access to the coast in Whitstable (8 miles) and has high speed trainlinks to London (less than 1 hour). It is a popular tourist destination andFrance a short ferry-ride away or Eurotunnel.
There are 2large universities -University of Kent and Christchurch. There are goodGrammar, state and Private schools. Sporting opportunities are plentiful. Kent County Cricket Club has its base here.
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST/ SWITCHBOARD OPERATOR
REPORTS TO: Reception Manager & Senior Receptionist
ACCOUNTABLE TO: Operations & HR Manager
Job Summary:
Toprovide a high quality, professional reception and administrative service topatients, doctors, colleagues, health service professionals and others.
Towork constantly with a continual focus that always puts the patient first.
Toact as the first point of contact for patients contacting the Practice, eitheron the telephone or in person and to always give patients the highest possiblestandard of interaction and care and to ensure that any enquiries from patientsare handled in an efficient and courteous manner.
MainDuties and Responsibilities
1. Greet all patients and visitors to the practice.
2. Book in, amend and cancel patient appointments in line with practice appointment procedures.
3. Ensure the efficiency and integrity of the appointment system is maintained.
4. Ensure that patients without appointments who need urgent consultations are booked into appropriate urgent care slots or offered access to a GP at another location.
5. Explain practice arrangements and formal requirements to new patients and temporary patients, ensuring all procedures are completed.
6. Advice patients of relevant charges for private services, accept payment and issue receipts as appropriate.
7. Ensure reception and waiting areas are kept neat and tidy at all times.
8. Restocking information leaflets as appropriate.
9. Answering incoming telephone calls, ensuring calls are documented if appropriate and redirected if required.
10. Undertake administration tasks as allocated on the rota.
11. Dependent on shift, action start and end of day procedures.
12. Check own emails on a daily basis.
13. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Assignment of Work
14. The post-holders work assignment is at all times determined by the requirements of the Senior Receptionist, Practice admin coordinator or Practice Management team.
15. The management team will provide immediate line-management for the post-holder, supported by the senior receptionist.
16. The post holder will take instruction on a day to day basis from the senior receptionist or admin coordinator or delegated individual in the absence of the senior receptionist or admin coordinator.
17. The post-holder is expected to be self-directed and self-motivated, using their own initiative to deliver the immediate needs of the practice and support for their colleagues. This should minimise input from the admin coordinator to ensure the day to day running of the practice.
18. The post-holders work will be formally reviewed by annual appraisal.
Person Specification
Experience
Essential
19. Experience of dealing with people both vulnerable and able bodied
Desirable
20. Experience of working in a GP practice
21. Experience of working primary care
Qualifications
Essential
22. GCSE
23. Customer service skills