Murray Recruitment are recruiting an Operations Manager for our client based in Glasgow.
Role Overview:
This is an exciting opportunity for a dynamic and experienced leader to take charge of daily operations within a fast-paced service environment.
The Operations Manager will oversee both office and field-based teams, ensuring optimal performance, adherence to safety standards, and high levels of customer satisfaction. The successful candidate will drive operational excellence, lead process improvements, and foster a culture of continuous development and compliance.
Key Responsibilities:
* Oversee daily operations across office and field teams.
* Ensure internal and client-specific KPIs are consistently met.
* Manage workflows to maintain efficiency, quality, and safety.
* Lead and mentor the team to meet operational and strategic objectives.
* Conduct employee appraisals and performance reviews.
* Manage budgets, support financial goals, and identify cost-saving initiatives.
* Drive compliance with industry regulations and company policies.
* Maintain proactive and professional communication with clients.
* Attend regular client review meetings.
* Conduct field audits to ensure quality and health and safety compliance.
Skills & Experience:
* Proven leadership and management experience within the mechanical, electrical, building services or facilities management industry.
* Strong decision-making and team development abilities.
* Demonstrated success in KPI fulfilment and process improvement.
* Excellent communication and client management skills.
* A valid UK driving licence and willingness to travel as required.
Offering:
* Competitive salary and attendance bonus.
* 25 days annual leave plus 8 statutory holidays.
* Sick pay entitlement.
* Company pension scheme.
* Company vehicle provided.
* Free on-site parking.
* Employee discount scheme