Responsibilities
Project Management:
1. Lead the planning and execution of global clinical product training initiatives.
2. Develop enablement strategies, oversee content creation, and ensure timely delivery of training programs.
3. Ensure compliance with Waters’ Quality and Regulatory Systems, Good Laboratory Practices, and EHS standards.
4. Build strong partnerships with cross-functional teams, business partners, and external collaborators.
Curriculum Development:
5. Collaborate with learning architects and subject matter experts (SMEs) to define training requirements and ensure content is fit-for-purpose.
6. Design and develop eLearning modules for the Waters Academy – Clinical Learning Management Platform.
7. Continuously evaluate and enhance training effectiveness through feedback and performance metrics.
Logistics & Analysis:
8. Coordinate training logistics, including system readiness, materials, and administrative support.
9. Manage Waters Academy-Clinical user licenses and administration
10. Organize and deliver training sessions globally, both in-person and virtually.
11. Define and track key performance indicators (KPIs) to measure training impact and effectiveness.
Qualifications
Education:
12. BS/BSc or higher in Analytical Chemistry, Biology, or a related scientific field.
13. MS/MSc or PhD preferred, or equivalent relevant experience.
Experience:
14. Demonstrated experience in project management
15. Experience in developing and delivering technical training courses
16. Proven extensive experience with Waters' products (LC-MS/MS) or equivalent
17. Previous experience with medical devices or clinical applications is preferred
Competencies:
18. Strong planning and project management skills across multiple initiatives.
19. Ability to interpret and communicate complex technical and regulatory concepts.
20. Excellent interpersonal, collaboration, and communication skills.
21. Adaptability in dynamic environments with a proactive approach to problem-solving.
22. Comfortable engaging with SMEs and senior leadership.
23. A positive attitude and a collaborative spirit as part of the Global Clinical Customer Success team.