The Role
We are looking for a passionate and driven Shop Manager to join our Chipping Sodbury team. In this role, you will oversee the day-to-day running of the shop, acting as the face of the HHB brand and ensuring every customer experience is exceptional. You will lead and motivate the team, maintain high standards of customer service, merchandising, and product knowledge, and help drive sales while showcasing our bread, cakes, and coffee with pride.
Hours:Full time - 37.5 hours - 5 days a week
Key responsibilities:
1. Drive shop performance by increasing operating profit and meeting sales and wastage targets.
2. Lead, motivate and coach the team to deliver excellent customer service and maintain strong merchandising standards in line with the brand.
3. Manage staffing and team development, including rotas, recruitment, training and performance reviews.
4. Oversee day-to-day shop operations, including administration, cash handling, stock ordering and deliveries.
5. Maintain high standards of cleanliness, food safety and compliance, ensuring all required records and audits are completed accurately
6. Undertake other duties of a similar nature as reasonably required by your line manager
Our story
We are a fifth generation family business that has been baking the finest bread, cakes and pastries since 1920. Throughout the last 100 years we have been committed to being the very best for our people, communities and environment. We are the only British bakery to be a Certified B Corporation which means that we use our business as a force for good. B Corps are a global community that put people and the planet first.
Our delicious, handmade products are enjoyed in our five shops and right across the South West and beyond. Find them in farm shops, delis, restaurants and cafes. We are proud to work with many customers that share our values of sustainability and quality such as The National Trust, Boston Tea Party, and Gloucester Services.
Our shops
We have four thriving shops which aim to be the beating heart of our communities. They are renowned for their excellent customer service, quality bread, tasty coffee and tempting cakes and pastries.
What you’ll love about working with us
We strive to be a brilliant place to work. We are proud of the fact that in our last staff survey 95% said that they felt satisfied with their job. Being a certified B Corp means that we are committed to ensuring our staff feel valued, our communities feel supported and our planet is protected.
Some of our benefits include;
7. Free lunch with fruit and hot drinks
8. A loaf of bread to take home each day.
9. Free tickets for local attractions and days out.
10. An extra days holiday for your birthday.
11. Employee Assistance Programme
12. A wellbeing team to support each other including a wellbeing focused month each year packed full of team activities.