Overview
We are seeking to recruit a dynamic and proactive individual to join our UK Team, as a Client Service Advocate, based in Ipswich.
Introduction: Gallagher Re is a leader in the reinsurance industry, providing clients with analytics and insights to support strategic decisions. This role involves translating data into impactful solutions and delivering excellent client service across a varied client portfolio.
We encourage you to apply even if you feel you are close to, but not exactly, a match.
Responsibilities
* Act as the key point of contact for clients on query resolution and ensure effective management, understanding and delivery of client servicing needs.
* Manage accounts and coordinate post-placement services, with a holistic understanding of client service requirements from placement through to collection and settlement of claims across multiple classes of business.
* Establish and maintain strong relationships with clients, reinsurers, brokers and internal stakeholders to ensure high-quality service.
* Engage with clients to ensure service needs are understood, expectations are met and the service proposition is maintained. Servicing functions include placement support, premium billing, claims and pro-rata processing.
How You\'ll Make An Impact
* Serve as the point of contact to clients, brokers, reinsurers, local overseas offices and management for assigned accounts.
* Provide clear, accurate, timely and relevant material (including MI) as required by stakeholders.
* Understand client business and reinsurance programs, liaising with placement brokers to capture specific requirements.
* Build and maintain strong working relationships with processing handlers and client service managers to deliver exceptional service and client knowledge.
* Maintain and improve client relationships by delivering expectations and service needs promptly.
* Monitor program experience for assigned clients, identifying anomalies and escalating concerns as appropriate.
* Coordinate and manage all query resolutions; monitor and discuss key financial metrics with clients.
* Collaborate with the broking team to keep them informed of client service issues and escalate developing situations as needed.
* Travel to meet clients, reinsurers or other Gallagher Re offices as required, with meeting notes and follow-up actions completed.
* Ensure compliance with legal requirements, industry regulations, internal policies and Gallagher Re best practices.
* Operate within standard processes and regulatory requirements.
* Maintain technical knowledge of reinsurance servicing functions and multiple classes of business.
About You
* Educated to A-Level standard or equivalent.
* CII qualifications or studying towards are helpful.
* Experience in a similar role within insurance or reinsurance is essential.
* Strong IT skills (Microsoft Office).
* Excellent interpersonal skills (written and verbal).
* Attention to detail and ability to coordinate and prioritise.
* Ability to build strong working relationships with clients and colleagues.
* Eligible to work in the UK.
Compensation And Benefits
On top of a competitive salary, Gallagher offers a wide range of benefits. Below are the minimum core benefits you’ll receive, which may vary by job level:
* Minimum of 25 days holiday, plus bank holidays, with the option to buy extra days.
* Defined contribution pension scheme with employer contributions.
* Life insurance (4x basic salary, with option to top up to 10x).
* Income protection (up to 50% of annual income, with options to top up).
* Health cash plan or Private Medical Insurance.
Other benefits include volunteering days, an Employee Stock Purchase Plan, Share Incentive Plan, critical illness cover, discounted gym membership, season ticket loan, and more.
Inclusion And Diversity
Inclusion and diversity (I&D) is a core part of Gallagher. We are Disability Confident Committed and provide accommodations for applicants with disabilities. We are committed to equal employment opportunity and prohibit discrimination based on protected characteristics. We strive to make recruitment inclusive and accessible.
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