Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management.
In this role, you’ll work to transform the tools and workflows developers use during high-pressure moments. From early discovery through to strategy, delivery, and large-scale rollout, you’ll own the end-to-end product lifecycle. Your work will directly impact developer experience, system reliability, and operational efficiency across the organisation, enabling engineering teams to respond with confidence and clarity—turning incidents into opportunities for learning and resilience.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Responsibilities
* Understand key user personas, customers & stakeholders and their pain points
* Prioritise features and improvements that reduce friction and restore services faster
* Produce and drive a strategy and roadmap that provides valuable incremental wins to Tesco
* Proactively align internally with central teams, such as Observability and Architects
* Form a strategy for how improvements can be scaled to the significant number of technology teams we support
* Measure and drive performance and adoption of the product toward achieving outcomes and key results (OKRs)
Qualifications
* Product Management Expertise: Proven experience owning product strategy, discovery, delivery, and rollout—ideally in technical or developer-facing domains.
* Customer‑Centric Mindset: Ability to deeply understand user needs, especially those of developers and SREs, and translate them into impactful solutions.
* Strategic Thinking: Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision.
* Execution Excellence: Skilled in managing backlogs, writing clear requirements, and collaborating with engineering and design to ship high‑quality products.
* Data‑Informed Decision Making: Experience using qualitative and quantitative insights to assess value, measure impact, and iterate effectively.
* Strong Communication: Able to engage and influence across levels—from engineers to senior leadership—with clarity and empathy.
* Technical Fluency: Familiarity with incident management concepts, developer tooling, or infrastructure domains is a strong plus.
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