Who We AreDesigned with simplicity in mind, Verkada's six product lines video security cameras, access control, environmental sensors, alarms, workplace, and intercoms provide unparalleled building security through an integrated, cloud-based software platform. Over 33,500 organizations, including 96 companies in the Fortune 500, across 93 countries worldwide trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016 with more than $700M in funding raised to-date, Verkada has expanded rapidly with 15 offices and 2,200 full-time employees.About the RoleVerkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office.What You'll DoFull-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issuesProvide best practice design, installation, and configuration expertise to enterprise customersCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugsWrite technical knowledge base articles and whitepapersStaying up to date on the latest products and industry technologiesBuild tools and processes that will scaleWhat You BringBachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity1 years professional or internship experience in a technical support engineering or IT roleStrong understanding of network fundamentals: HTTP\/HTTPS, TLS, VLANs, TCP\/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet\/Cabling, PoE, and software systemsExperience working with Linux, APIs, Python, or other coding languages is a plusAbility to communicate complex technical matters both orally and in writingExcellent customer service skills and ability to multitask and prioritize in a fast-paced environmentDemonstrated problem-solving skills and attention to detailIndustry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network, Security, AEmployee BenefitsVerkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under most plans and 100% for family premiumsPrivate medical and dental coveragePaid parental leave policy & fertility benefitsRetirement saving optionsTime off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick timeWellness\/fitness benefitsProfessional development stipendHealthy lunches provided dailyCommuter benefitsAdditional Information:We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.Verkada Is An Equal Opportunity EmployerAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.Your application will be handled in accordance with our Candidate Privacy Policy.