Key Responsibilities
* Lead your store to success by driving sales, profitability, and productivity across all channels.
* Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
* Champion a service‑first culture, delivering exceptional experiences through personalized clienteling and service excellence.
* Resolve customer concerns with empathy, urgency, and professionalism.
* Inspire, coach, and develop a diverse, high‑performing team that thrives on collaboration and results.
* Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
* Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
* Oversee daily operations including inventory management, payroll, and loss prevention.
* Ensure visual merchandising and store presentation meet brand standards and inspire customers.
* Optimize staffing and scheduling to meet business demands and deliver seamless service.
* Foster a welcoming, inclusive environment where every team member feels valued and empowered.
* Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
* Serve as a brand ambassador, representing Coach in the store and throughout the community.
Requirements
* 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus. A combination of education and experience will be considered.
* A passion for leading people and building strong, motivated teams.
* A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values.
* Strong business acumen with a focus on results and operational excellence.
* Exceptional communication and interpersonal skills that foster trust and clarity.
* Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
* Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media.
* A collaborative spirit and the ability to build strong vendor and community relationships.
* Ability to work in a fast‑paced environment.
* Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs — including nights, weekends, peak busy season, and high‑traffic retail days (including but not limited to public holidays).
What Coach can offer you:
An inclusive, innovative, and fun working environment
Internal mobility & career progression
1 paid volunteering day per year and opportunities to volunteer with global projects.
Learning & development opportunities with our Ambassador Programme
Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
Attractive employee discount
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
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