RoleOverview
AsaFieldServiceEngineer,youwillplayakeyroleinprovidingonsiteandremotesupportforarrangeofelectricandhybridvehicles.Youwillberesponsibleforservice,diagnostics,repairs,andmaintenanceatcustomerpremisesanddepots,ensuringworkiscompletedtothehigheststandardandinalignmentwithcompanypolicies,safetystandards,andcustomerexpectations.
Thisroleinvolvesregionaltravelandoccasionalovernightstays,withregulartrainingprovided.
KeyResponsibilities
* ConductallaspectsofPSVmaintenance,inspections,faultdiagnostics,andrepairson-siteatcustomerlocationsorattheservicecentre.
* Deliverhigh-quality,efficient,andcost-effectiverepairsusingup-to-datetechnicaldocumentationanddiagnostictools.
* Workcollaborativelywithcustomers,theorganisationscallcentre,andpartsdepartmenttoensuretimelydefectreporting,partsordering,andissueresolution.
* Accuratelycompleteandsubmitjobcards,servicereports,andriskassessments;ensurecustomersign-offpriortoleavingsite.
* Digitallyscanandsubmitcompletedjobdocumentationtotheservicecentrebytheendofeachworkingdayorassoonaspossible.
* Proactivelyparticipateinproductandtechnicaltrainingsessionstostaycurrentwithproductdevelopmentsandservicetechniques.
* Supportcustomerswithrepairsandservicingactivitiestobuildstrongrelationshipsandenhancetheirunderstandingoftheproduct.
* EnsureasafeworkingenvironmentatalltimesbyfollowingHealth&Safetyproceduresandcarryingoutpoint-of-workriskassessments.
* Maintainprofessionalconductandrepresentthecompanysvaluesineverycustomerinteraction.
Requirements
* FullUKdrivinglicence
* City&GuildsLevel3inVehicleMaintenanceorequivalentqualification(essential).
* Provenexperienceinservicingandmaintaining(PSVs),HGVsorCommercialvehicles
* Strongdiagnosticandfault-findingskills,ideallywithexperienceinelectricorhybridvehicletechnology.
* Abilitytoworkindependentlyandmanageworkloadsacrossmultiplecustomersites.
* Excellentcommunicationskillsandacustomer-centricapproach.
* Willingnesstotravelregularly,includingoccasionalovernightstayswithreasonablenotice.
* Commitmenttocontinuouslearningandupholdingthehigheststandardsoftechnicalservice.
JBRP1_UKTJ