Summary
You’ll assist in the delivery and development of a programme of activities and events. By doing so, you’ll help to create an enjoyable experience for everyone that visits and help them understand more about our place.
Salary: £13.25 per hour
Contract/duration: Fixed term contract until 18 September 2026
Hours/working pattern: This role is an hourly paid, fixed term role. With regular weekend and school/public holidays to support our busy periods. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. On average you'll be about 3 days a week including weekends, and all between the hours of 9am and 5pm.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
The Bateman’s, Bodiam Castle, Smallhythe and Lamb House property group consists four very different properties run by one passionate team. Reporting to the Senior Visitor Experience Officer, you’ll work closely with the wider Visitor Experience team, mainly at Bodiam Castle.
Bodiam Castle is an impressive 14th century moated castle and one of the most famous castles in Britain. The spiral staircases and original features make for an ever-inspiring atmosphere with a strong spring and summer business appealing to tourists, families and school groups from the UK and overseas.
Ten miles away in Burwash nestles Bateman’s, the former home of Rudyard Kipling. This 17th century house remains much the same as the world-famous writer left it. Bateman's has a real family feel, with a team who will give you a warm welcome. The garden and landscape at Bateman's provided the inspiration for Rudyard's mythical tales in Puck of Pook's Hill and Rewards and Fairies.
Situated near Tenterden and surrounded by vineyards and fields, Smallhythe Place, the home of Victorian actress Dame Ellen Terry, is full of charm and theatrical history.
In heart of the picturesque ancient town of Rye is Lamb House, the smartly presented home of the writer Henry James.
What you'll be doing
You’ll assist in the delivery of a lively and engaging programme of activities and events. By doing so, you’ll help to create an enjoyable experience for everyone that visits and help them understand more about our place. This can be in a busy outdoors environment, with practical and physical work required at times. Understanding how and why we engage our supporters is key. You’ll help link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation on site and ensure all our communications with our visitors around the property is clear and consistent. This role would suit anyone with a passion for delivering great customer service. As a champion of exceptional visitor experiences, you’ll join a high performing team to give visitors a memorable day out.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you have:
1. good communication skills, building relationships with a wide range of people
2. a team player, but can also work by yourself
3. adaptable and have a flexible approach
4. an understanding of the importance of great service
5. keen to learn new things
6. well organised and able to manage time well
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places