About the Role: One of my local government clients is seeking an experienced Billing and Recovery Officer to support the Revenues team on a short-term assignment. This role is essential to ensuring effective billing and enforcement processes for Council Tax, helping maintain high collection rates and providing excellent service to residents. Key Responsibilities: * Maintain up-to-date knowledge of Council Tax legislation, recovery policies, and case law. * Administer the recovery of Council Tax, including issuing final notices, summonses, and liability orders. * Handle inbound enquiries via phone, email, and letter, negotiating payment arrangements. * Refer and monitor cases with external enforcement agents, determining next steps on returned cases. * Represent the Council in court proceedings related to Council Tax liability when required. * Compile statistics and assist in software testing for Council Tax systems. * Ensure a joined-up approach to corporate debt recovery in line with legislation. * Prioritise and manage personal workload effectively to meet team objectives. * Demonstrate awareness of equality, diversity, and inclusion in all interactions. Requirements: * Prior experience in a Council Tax billing or recovery role (public sector/local authority). * Good working knowledge of recovery enforcement tools, liability orders, and legal processes. * Strong communication skills and ability to negotiate payment plans empathetically. * Familiarity with Council Tax software (e.g., Northgate, Capita, or Civica) is advantageous. * Availability for the full assignment duration. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd