Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit
At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Lead Technician, and you’ll do the same.
Position Overview:
An exciting opportunity for a multiskilled IT Support technician fluent in French and English,whois required tosupport the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.
The successful candidate would need to demonstrate a wide-rangingset of IT stills to provide 1st and 2nd level support to end users, respondingtimely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries.Addionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities:
Position Overview:
An exciting opportunity for a multiskilled IT Support technician fluent in French and English,whois required tosupport the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.
The successful candidate would need to demonstrate a wide-rangingset of IT stills to provide 1st and 2nd level support to end users, respondingtimely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries.Addionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities:
1. French link
Help to get the most from our technical teams in the UK,USand France.
2. Effective Team member/leader
Collaborate and support all IT teams.
Be an effective communicator,appropriate for technical teams and business teams.
Own issues to resolution or effectively hand them over for continuity.
3. Infrastructure support and management.
Support and maintainIT infrastructure at all HSG sites UK and France.
Maintain day to day operation with minimal disruption.
4. End user support.
Help manage and support Amcare/HSG service desk functions.
Provide prompt/friendly support to end users with all IT issues.
5. Business Application support.
Provide prompt application support to users.
Provide a technical link to suppliers and wider teams to support application use.
Help ensure maximum effectiveness of business applications.
Demonstrate continual development and ensure skills / knowledge remain relevant/uptodate.
6. Incident resolution.
Support/Lead HSG technical incident management.
Liase with suppliers and wider teams to resolve incidents in the fastest possible time.
7. Technical communication
Demonstrate effective communication as appropriate to all levels of the business.
Demonstrate effective documentation.
8. Technical project support
Support in the development, implementation and testing of technical projects.
9. Governance, control, and management support
Support Technical Leadership to maintaingovernance,qualityand control in all areas.
Support/participatechange management and projectmanagement processes.
10. Security, Privacy and Data protection
Ensure security, privacy and data protection are a top consideration.
Support management and security teams with investigations and recommendations.
11. Ongoing Development
Proactively maintainpersonal skills and knowledge.
Skills & Experience:
12. Minimum 3 years of IT support experience in large office and/or warehouse environment.
13. Demonstratable technological and IT experience.
14. Network and Infrastructure (Cabling, Routing, WiFi and Security).
15. Network configuration and management.
16. Server (setup, management, and Security).
Qualifications/Education:
17. The candidate must be fluent in speaking & communicating in English and French
18. A wide-ranging knowledge of information and communication technologies
19. Degree (or equivalent) ICT related discipline
20. Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery)
21. Windows devices (Laptop & Desktop) build and support.
22. Multi-functionprinters and Document Scanners.
23. Software installation and validation.
24. Phone and mobile devices (setup, configuration and MDM).
25. Application management and guidance (Microsoft applications/Talkdesk, etc)
26. Awareness of Distribution Centre hardware (digital scanners, barcode printers, work bench printers, cutting systems).
27. Simple maintenance tasks for a range of hardware devices.
28. First line support (via phone/email).
29. Second line support & understanding of problem escalation.
30. Issue/problem recording, documentation, and reporting.
31. Asset management/control.
32. Experience of warehouse and distribution centre systems (desirable)
33. Experience of public facing contact centres (desirable)
34. People/service focused.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LN-CM1
#LN-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.