Contract:
Permanent
Working Hours: Full-time, 35 hours per week
Salary: £53,300 - £57,000 depending on experience + flexible benefit package
Location: London Docklands (Hybrid).
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious transformation agenda.
This year, we created our new Chief Data Office as part of redefining our data strategy across the organisation. With data playing an increasingly vital role in our transformation journey, the CDO is shaping a modern, cloud-first data landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It’s an exciting time to be part of the Data team at the Financial Ombudsman Service.
Key Responsibilities:
1. Designing and maintaining conceptual, logical, and physical data models.
2. Ensuring data models support operations, business intelligence and analytics use cases.
3. Implementing and maintaining metadata and data dictionaries.
4. Reviewing and optimising existing data models for performance and scalability.
5. Ensuring data models align with data governance and security standards.
6. Mentoring junior data modellers and supporting their development.
7. Documenting data structures, relationships, and business rules.
8. Supporting data integration and transformation processes.
9. Communicating modelling decisions and rationale to technical and non-technical audiences.
10. Identifying opportunities to improve data modelling practices and standards.
Minimum Criteria
11. Experience in large-scale data warehouse/Lakehouse implementations transitioning from SQL Server-based data warehouses or similar complex projects. Strong ETL pipeline design and implementation skills.
12. Documenting, designing and aiding in the implementation of data models for data warehouses and analytics platforms.
13. Using data modelling tools such as ER/Studio, ERwin, dbt, or similar.
14. Writing complex SQL or Python queries and understanding data profiling techniques & cloud-based data platforms, Azure Synapse.
Why Financial Ombudsman Service?
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
15. 25 days holiday entitlement, with the option to buy extra or sell days
16. Generous pension
17. Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
18. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
19. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
20. Employee Assistance Programme
21. Extensive opportunities for personal and career development
22. Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
23. Extensive Well-being resources including on-site therapists (London office only)
24. Beautiful and bright London office looking over the Thames and near to mainline stations
25. Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
26. Please upload an up-to-date CV, ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
Thank you for your interest in working with us, we wish you good luck with your application!