Dukefield Print Solutions, part of the Dukefield Group, is a trusted provider of printers, print services, and digital solutions. We work closely with education and the wider and public sector to deliver reliable advice and modern technology that meets their needs.
Role Overview
As the first point of contact for our customers, you'll play a key role in delivering outstanding service and building long-term relationships. Using knowledge of our products, you'll offer independent, tailored advice to help customers obtain the best from their existing contracts and access new opportunities.
The majority of your time will be spent making outbound calls to existing customers, supporting their ongoing needs, identifying growth opportunities, and providing pricing and product information.
If you enjoy consistent, phone-based work and take pride in developing strong, lasting customer relationships, this could be the perfect role for you.
Key Responsibilities
1. Proactively make outbound calls to strengthen existing relationships with customers.
2. Retain and grow customer accounts by understanding their needs and providing tailored advice, product recommendations, and contract support.
3. Respond to customer enquiries promptly via phone, email, and other channels, delivering a high standard of service.
4. Identify and follow up ...