Frontline Officer | City Health Care Partnership CIC
Employer:
City Health Care Partnership CIC
Location:
St Helens, WA10 2EQ
Pay:
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
Yes
Closing Date:
24/04/2026
About this job
Working with our public health team, you’ll help people access the right support by guiding them to the services they need.
Your calm, friendly approach will make a real difference to service users who may need reassurance, clear information or help finding the right next step.
You’ll play an important part in keeping our services running smoothly.
You’ll work closely with colleagues, clinicians and partner organisations to make sure enquiries are handled well and information is recorded accurately.
Every contact you manage helps people feel listened to, respected and supported.
What you’ll do
* Be the first point of contact, responding to calls and enquiries and guiding people to the right service
* Record information accurately using the service database and maintain confidential records
* Provide clear non‑clinical advice and basic health messages using active listening
* Support daily administration tasks, including reception duties, stock checking and arranging messages or deliveries
* Work flexibly with the team to ensure service cover, including occasional unsocial hours
Requirements
* Level 2 in Business Administration, Customer Service, or equivalent experience
* Strong communication skills and confidence working with the public
* Good organisation and the ability to manage your own workload
* Willingness to learn, use new systems and support colleagues across the service
* Ability to stay calm and supportive when people may be distressed or unsure
We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do.
At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number.
Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people.
Local diversity demands diverse roles, that’s why we have vacancies to suit everybody.
No matter your role at CHCP, we’ll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.
Please see the job description and person specification attached to this job advert for full details on this role.
This advert closes on Wednesday 8 Apr 2026.
Proud member of the Disability Confident employer scheme.
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