Customer Service Advisor
Monday – Friday 9am – 5pm
Corby
£12.62ph
Temporary - Permanent(Start date 19th August)
Our extremely reputable, global client are currently seeking Customer Service Advisors to join their team on a temporary basis. This is a fantastic opportunity for anyone with excellent communication skills, a background in customer service and passion for service to join a forward-thinking, friendly team.
The successful candidate will have a background in customer service whether this be from a retail, hospitality, contact centre or office environment. Excellent communication skills is essential due to the high-volume pace of this role.
In return, our client can offer a vibrant, modern office environment with on-site catering facilities and various benefits. Extensive training is provided.
Duties
Handling incoming telephone calls from new and existing customers with relation to a range of enquiries and complaints
Keeping updated records of each client call, ensuring that all information is accurately detailed on the internal CRM system.
Ensuring all client enquiries are dealt with in a professional, efficient and friendly manner.
Finding a suitable resolution to the customers enquiry within the set parameters
Skills & Experience
Prior experience from a customer service role is essential, preferably within an office or contact centre environment, however, retail/hospitality experience is also considered.
Excellent written and verbal communication skills
Customer focused attitude with the ability to be empathetic.
Willingness to learn and further develop.
Computer literacy skills with a minimum type of speed of 30 words per minute (typing test will form part of the short-listing process)
Ability to work well in a fast-paced environment.
Self-motivated
Flexible
Keen team player
Excellent problem-solving skills