This position sits within Fraud Operations which is part of our Protect team. They are dedicated to managing economic crime risks and supporting customers who may be affected by fraud.
As a Senior Operations Manager you'll lead large teams across Fraud Operations, driving performance and ensuring alignment with strategic objectives. Your focus will be on maintaining high service levels, excellent quality and outcomes, and operational efficiency while minimising fraud losses, ensuring a seamless customer experience and operating in a cost focused environment. This will be alongside developing and implementing strategic operational plans and continuously working to improve performance.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Swindon, Sheffield, Dunfermline, Bournemouth or London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.