About the role
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, we listen to employees as they share their story about what it's really like to work at HMRC.
We're seeking a Lead Technical Architect (Innovation) who is a proven leader and vendor manager in multi‑supplier environments, and an expert and thought leader in their technology or business domain. A strong customer ethos and deep understanding of market dynamics are essential.
HMRC is transforming the way it does business with its customers and the CDIO Chief Technology and Design Office is at the forefront of much of this change. Around us the technical landscape is rapidly changing, with new innovative emerging technologies offering significant improvements to the way HMRC operates.
These new technologies are changing customer expectations and the way customers engage with HMRC services.
The Innovation team works closely with HMRC partners and industry‑leading SMEs to identify and evaluate technical opportunities that offer significant potential in HMRC, conducting proof‑of‑concept and proof‑of‑value exercises to inform decision‑making and future strategies.
This role sits in the CDIO Chief Technology and Design Office, acting as the main conduit with the CDIO Customer Group verticals, strategy and innovation groups across HMRC, leading on opportunities to explore the use of new technology.
You will lead on investigating new technology and IT developments to support, influence and shape significant future HMRC policies and strategies. The role will involve understanding and translating technology advancements into HMRC concepts, building evidence via a user‑centred approach to demonstrate how technology can shape and transform policy or ways of working in HMRC.
Responsibilities
* Understand business problems, challenges and how technology can transform policy or ways of working to meet strategic objectives.
* Explore how the economy and working practices are changing, working collaboratively with policy, strategy, futures and OGD colleagues to bring together user needs, design and technology that demonstrate how HMRC can transform.
* Lead multi‑disciplined teams, investigations, research and analysis via proof of concepts, hackathons and other methods to demonstrate how technology solutions (including new and unconstrained) can be applied in an HMRC environment.
* Ensure the Innovation team delivers value‑focused work, with a clear, prioritised backlog to achieve the vision of each initiative, providing direction to rapidly deliver using agile methodology to adapt to user needs.
* Lead engagement with HMRC IT partners and industry‑leading SMEs to understand the value offered by emerging technologies, being able to communicate this potential to influence directors, strategy and policy makers.
* Demonstrate an understanding of the strategic direction and the key challenges facing HMRC and customer needs as the economy develops and ways of working change.
* Identify and prove that technology can provide appropriate solutions enabling HMRC to continuously adapt and stay up to date with technology advancements.
Stakeholder Engagement & Innovation Leadership
* Act as the key liaison for senior leaders and directors across customer and functional units within CDIO.
* Translate business needs into technology solutions, providing evidence‑based recommendations that influence departmental strategy and service delivery.
* Lead innovation engagement by fostering a culture of experimentation, providing access to tools and resources, and guiding ideas from concept to implementation through appropriate delivery teams.
* Represent HMRC in engagement with academia, technology companies, events and groups to understand technology advancements and to encourage organisations to engage with HMRC to drive transformation.
Person Specification
* Proven experience as a technical architect, senior technology lead or equivalent role, with strong vendor management experience in multi‑supplier environments.
* Deep expertise in one or more technology domains (e.g., cloud, AI, data, security) and a track record of designing and delivering complex technical solutions.
* Demonstrable experience leading multi‑disciplinary teams and driving innovation from concept to implementation.
* Strong stakeholder management skills and the ability to influence senior decision‑makers.
* Excellent communication skills, capable of articulating technical concepts to non‑technical audiences.
Behaviours
* Changing and Improving
* Seeing the Big Picture
* Making Effective Decisions
* Communicating and Influencing
Eligibility & Nationality Requirements
* UK nationals
* Nationalities of the Republic of Ireland, Commonwealth countries with right to work in the UK
* Nationalities of the EU, Switzerland, Norway, Iceland, Liechtenstein and their family members with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Individuals with limited leave to remain or indefinite leave to remain eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
HMRC is an equal‑opportunity employer. We welcome and encourage applications from people of all backgrounds.
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