General Manager – Farm Shop, Cafe & Kitchen
About the Role
We are seeking an experienced General Manager to facilitate day-to-day operation of our Farm Shop & Café. This role requires strong organisational skills, effective leadership, and the ability to maintain high standards across both customer service and compliance. This is a hands-on role in a small team, you will be serving customers daily.
Key Responsibilities
* Lead daily operations across café, shop and kitchen with precision and flair.
* Supervise, support, and motivate the team to deliver excellent customer service.
* Manage staff rotas, allocate tasks, and monitor performance.
* Maintain stock levels, oversee ordering, and ensure displays meet company standards.
* Ensure all health, safety, and food hygiene regulations are strictly followed.
* Handle customer enquiries and complaints in a professional and timely manner.
Skills & Experience Required
* Previous experience in a supervisory or management role within hospitality or retail.
* Strong leadership and communication skills.
* Ability to prioritise, problem-solve, and remain calm under pressure.
* Great understanding of food safety and holding a Level 3 Food Hygiene certificate is advantage - This will be provided.
* Financial awareness, including cost control and waste management, is an advantage.
* Flexibility to work weekends and peak trading periods.
Benefits
* Competitive wages (dependent on experience).
* Staff discount in the café and shop.
* Training and development opportunities.
* Staff Pension
* Daytime hours
* Holidays
* Staff Parking
Job Type: Full-time, Part-Time 3 or 4 days a possibility
Work Location: In person
Job Types: Full-time, Part-time, Permanent
Pay: £17,442.00-£31,200.00 per year
Expected hours: 24 – 40 per week
Benefits:
* Employee discount
* Flexitime
* On-site parking
* Store discount
Ability to commute/relocate:
* Scarborough YO11 3NT: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Please make sure you list relevant supervisory experience in your previous role(s)
Experience:
* Management: 1 year (required)
Work Location: In person