Job Introduction
Turning Point is a leading health and social care social enterprise, supporting people with mental health needs, learning disabilities, substance use, sexual health, and employment services. We are committed to delivering inclusive, secure, and resilient digital services that enable safe, effective outcomes for the people and communities we support.
Turning Point operates a complex hybrid IT environment spanning on‑premises and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure. These platforms are critical to frontline service delivery and must meet high standards of availability, security, and operational assurance.
We are now recruiting for a Senior Infrastructure Engineering Manager, who will be responsible for the leadership, resilience, and continuous improvement of Turning Point’s core IT infrastructure services. This is a hands‑on leadership role, accountable for translating strategic and architectural direction into high‑quality operational delivery across infrastructure, cloud, network, identity, and security platforms.
The role offers flexible remote working, with occasional travel to key locations such as London or Manchester for collaboration, governance, and supplier engagement.
Main Responsibilities
* Lead, manage, and develop the Infrastructure Engineering team, embedding a culture of accountability, high performance, and continuous improvement.
* Provide hands‑on technical and operational leadership across infrastructure services, including compute, storage, networking, cloud platforms, identity, and core security services.
* Ensure the availability, resilience, performance, and capacity of all infrastructure platforms, supported by effective monitoring, alerting, and proactive service management.
* Act as the senior technical escalation point for complex or high‑impact infrastructure incidents, leading root cause analysis and ensuring corrective actions are implemented and tracked.
* Translate enterprise architecture designs and technology roadmaps into secure, resilient, and supportable engineering solutions.
* Define, maintain, and enforce infrastructure engineering standards, patterns, documentation, and operational runbooks.
* Oversee incident, problem, and change activities within the infrastructure domain, ensuring alignment with ITIL‑aligned service management processes.
* Manage hybrid and cloud infrastructure platforms, working closely with architecture and finance teams to support cost management, optimisation, and FinOps controls.
* Identify, assess, and manage infrastructure and technology risks, ensuring mitigations are implemented and escalated appropriately.
* Ensure infrastructure services comply with organisational security policies, ISO27001 requirements, and vulnerability management processes.
* Build strong relationships with internal stakeholders and external suppliers, holding partners accountable for service quality, resilience, and contractual obligations.
* Act as Operational Engineering Lead or Senior Supplier for infrastructure‑related projects, ensuring effective transition from project delivery into business‑as‑usual operations.
Please see the attached JD for further information.
Ideal Candidate
You will be an experienced infrastructure leader with a strong background in delivering and operating secure, resilient IT infrastructure services within complex enterprise environments.
You will bring:
* Proven experience leading and developing infrastructure engineering teams, balancing strategic objectives with hands‑on operational delivery.
* Strong technical hands-on expertise across compute, networking, storage, identity, and security platforms, including cloud technologies such as Microsoft Azure and Oracle Cloud Infrastructure.
* A minimum of five years’ experience working in a senior infrastructure role across a diverse environment, including networks, cybersecurity, and architecture development.
* Experience operating within IT service management frameworks (e.g. ITIL), with strong capability across incident, problem, and change management.
* The ability to communicate complex technical issues clearly and effectively to non‑technical stakeholders, articulating business impact and risk.
* Strong stakeholder and supplier management skills, with experience managing third‑party performance and service assurance.
* A calm, structured, and decisive approach, particularly when responding to high‑impact incidents or operational challenges.
Experience in cloud cost optimisation, FinOps practices, leadership development, or security assurance is desirable but not essential.
Why Join Us?
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Turning Point
Attached documents
* [pdf] JD - Senior Infrastructure Engineering Manager v1.0 (LIVE).pdf
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