Japanese-Speaking IT Engineer
Application Deadline: 2 January 2026
Department: IT
Employment Type: Permanent - Full Time
Location: Silverstone
Description
We are looking for a Japanese-speaking IT Engineer to deliver exceptional IT support across our high-performance environment.
This role will provide advanced desktop support and ensure seamless communication with Japanese-speaking users and partners, helping maintain operational excellence across the team.
Key Responsibilities
* Deliver responsive and effective IT support for desktops, laptops, mobile devices, and peripherals.
* Act as the primary point of contact for Japanese-speaking users and partners ensuring clear communication and timely resolution of issues.
* Troubleshoot hardware and software problems, escalating where necessary.
* Support Active Directory administration (user accounts, permissions, group policies).
* Assist with planned maintenance, upgrades, and patching of end-user systems.
* Document incidents and resolutions using ITSM tools (e.g., ServiceNow, JIRA, IFS Assyst).
* Provide remote support for users across multiple locations.
* Collaborate with IT teams on escalations and small-scale projects.
* Ensure compliance with IT security standards and assist with backup and recovery processes.
Skills, Knowledge and Expertise
* Fluent in Japanese and English (written and spoken).
* Strong knowledge of Microsoft Windows OS and Office Suite.
* Hands‑on experience with IT hardware configuration and troubleshooting.
* Familiarity with ITSM platforms and service delivery best practices.
* Good understanding of Active Directory and networking fundamentals.
* Excellent problem‑solving and communication skills.
* Ability to work independently and meet SLAs in a fast‑paced environment.
* Exposure to virtual environments (VMware, VDI) (desirable)
Benefits
Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.
As part of our high‑performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle‑to‑work scheme, tech scheme, and car scheme.
You will also have access to our state‑of‑the‑art facilities at the AMR Technology Campus, featuring a new on‑site gym with fitness, spin and yoga classes, a bistro café, and restaurant.
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