If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we’d love to hear from you… We’re excited to introduce a brand-new opportunity to join Tŷ Hafan’s retail team as a Shop Cover Manager. You’ll bring energy, confidence and hands-on leadership - stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career. About the role: As Shop Cover Manager, you’ll provide hands-on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community‑focused experience. This is a dynamic, people-centered role where no two days are the same. You’ll play a vital role in: Leading and motivating volunteers and paid staff Maintaining excellent visual, operational and customer standards Driving income to support Tŷ Hafan’s vital work Ensuring compliance with policies and procedures Creating positive, inclusive shop environments. Where you'll work: You’ll primarily cover shops across South East Wales, including: Cardigan, Lampeter, Carmarthen, Llanelli, Neath, Port Talbot, Aberdare and Porthcawl. Working pattern: 37.5 hours per week 5 days Monday to Saturday, 9.00am–5.00pm Occasional Sunday and Bank Holiday cover Travel expenses paid in line with HMRC guidelines About You: Proven retail management experience (charity or multi-site desirable) Strong leadership and people management skills Confidence working independently and making decisions Excellent organisation and problem-solving skills Flexibility to travel and support multiple locations Please see the attached job description and person specification for more information. The benefits of working for Tŷ Hafan include: Group Personal Pension Scheme with an employer contribution of 5% Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE). Life Assurance (Death in Service benefit) A comprehensive induction plan and learning and development opportunities Employee assistance program, which provides a range of free services including counselling, financial and legal support Unlimited access to a 24/7 online GP as well as a range of other health experts Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio Cycle to work scheme, technology and mobile phone benefit Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop). Please note that this role is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check, receipt of satisfactory references, verification of employment history covering the last three years, and pre-employment medical clearance. Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know. To apply, please visit: https://careers.tyhafan.org/vacancy/shop-cover-manager-south-west-amp-west-wales-612472.html Please note: we may close the vacancy earlier should sufficient applications be received. Agencies need not apply. Closing Date: Sunday 21st June 2026 Interview Dates: 1st and 2nd July 2026