Operations trainer

Job Description

We are looking to recruit an experienced Trainer for our in-house call centre, you will play a pivotal role in supporting, designing, and delivering training solutions across the organisation. You will ensure all operational training materials are up-to-date and aligned with our clients’ systems, products, and Hood Group processes.


As our Trainer, you’ll be developing and maintaining effective working relationships with key stakeholders within the organisation and with clients. Expectations are that you will be able to deliver high class induction programmes to operational new joiners.


Key responsibilities:


* Deliver operational training for new starters and existing staff, including product, process, and refresher training.
* Collaborate with Operational Management to plan and schedule induction courses, update training materials, and support new joiners.
* Assist the Business Integration Manager in implementing operational projects and new business launches by preparing and delivering training.
* Work with Operational Management and Workforce Planning to coordinate cross-skilling sessions and staff availability.
* Conduct training needs analysis, maintain knowledge of training tools and techniques, and perform related administrative tasks.