Job Title: Hotel Receptionist
Location: The Barn Hotel & Spa
Job Type: Full-Time, Casual Contract
About Us
The Barn Hotel & Spa is a welcoming and vibrant property where we pride ourselves on delivering exceptional guest experiences. We are now looking for a positive, enthusiastic and professional Hotel Receptionist to join our front office team.
About the Role
As a Hotel Receptionist, you will be the first point of contact for our guests. You will ensure every guest feels welcome from the moment they arrive and provide support throughout their stay. This role involves working a variety of shifts, including evenings and weekends, on a rota basis.
Key Responsibilities
* Warmly welcome and check in guests on arrival, and complete check-outs efficiently
* Act as the main point of contact for in-house and external guests, handling enquiries in a professional and friendly manner
* Taking reservations and carry out reservation checks accordingly, ensuring accuracy and attention to detail
* Answer and manage internal and external calls promptly and politely
* Work closely with other hotel departments to coordinate guest requests and resolve any issues quickly
* Promote hotel facilities, food & beverage outlets, and spa services, up-selling where appropriate
* Maintain a clean, safe and organised reception and lobby area
* Assist other departments when necessary to ensure smooth day-to-day operations
Skills & Experience Required
* Minimum 1 year of experience as a hotel receptionist (essential)
* Experience using Rezlynx PMS (essential)
* Strong communication skills and good command of spoken English
* A professional appearance and welcoming manner
* A genuine passion for customer service and hospitality
* Flexibility to work varied shift patterns, including weekends
What We Offer
* Competitive pay (from minimum wage)
* Pension scheme
* Training and professional development opportunities
* Opportunities for internal career progression
* Supportive and friendly team environment
Job Types: Full-Time, Casual Contract
Salary: From minimum wage
If you are friendly, reliable, and have Rezlynx experience, we would love to hear from you. Apply today to join our team and help us create memorable stays for our guests.
Job Types: Full-time, Zero hours contract
Pay: From £12.21 per hour
Benefits:
* Bereavement leave
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site gym
* On-site parking
Ability to commute/relocate:
* Grantham NG32 2HT: reliably commute or plan to relocate before starting work (required)
Experience:
* Receptionist: 1 year (preferred)
Work Location: In person