Are you a strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention, and strategic influence across our top-tier accounts.
As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our largest and most complex partnerships, as well as mentor and support the development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation
?? What you'll be doi
ngThis isn't just about managing a book of business; it's about operating at the highest level of strategic account ownership and influencing our overall Key Accounts tea
* m.Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholder
* s.Design and deliver long-term account strategies, driving expansion, retention, and strategic alignmen
* t.Identify and close significant upsell opportunities through deep commercial and consultative wor
* k.Mentor and enable other Key Account Managers (KAMs), supporting onboarding, peer reviews, and skills developmen
* t.Act as a voice of the customer across Product, Sales, and CX, helping align internal teams with client need
* s.Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcome
s.
🌟 What you br
ingYou're a master of relationship management and growth, and a driving force behind team excellen
* ce.3+ years’ experience in a similar ro
* le.Executive-level communication and strong interpersonal skills, with the ability to engage effectively with senior stakeholde
* rs.A positive, solutions-focused mindset, seeing every challenge as an opportunity to strengthen customer trust and fuel commercial grow
* th.Commercial Sharpness: You understand what drives growth and take ownership of outcom
* es.Strategic and creative thinking with the ability to align customer objectives with Famly's business goa
* ls.Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence, ensuring customer trust and retenti
* on.Proficiency in CRM tools (e.g., Salesforce, HubSpot) and the ability to analyze customer da
ta.
💡 What excites
youYou thrive when you
* are:Taking the lead on our largest and most complex partnersh
* ips.Leading high-impact Business Reviews that set direction, unlock growth, and drive retent
* ion.Having a clear, measurable impact on the performance and development of your peers and the wider t
* eam.Turning challenges into opportunities that strengthen customer happin
* ess.Thinking in systems, not just tasks, with a vision-driven appro
* ach.Satisfying customers who see you as a long-term part
ner.
🎯 What excit
* es usTop-tier account growth and retention metrics across your portfolio (e.g., Net Revenue Retention and strategic account expansion r
* ate).Your influence on process, tooling, or strategy that significantly enhances team effective
* ness.Forecasts and reporting that leadership trusts and act
* s on.Your contributions to building, refining, and scaling key account processes, tooling, and best pract
* ices.A collaborative and inclusive presence that makes others better by being in the
room.
And who are Famly.
.? 🤔At Famly, we're on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professi
onals.It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper—and how distant that made him feel from her day. Together with Anders, now our CEO, they set out to build software that bridges tha
t gap.Today, Famly is used by 34,000+ childcare professionals and hundreds of thousands of paren
* ts to:Communicate in rea
* l-timeReduce admin
* stressImprove planning, pedagogy, and fi
* nancesAnd ultimately, give more time to the little ones that matte
r mostWant to help us do even more of that? We’d love to hav
e you.
🚀 Why you’ll love working wit
* h FamlyYou’ll be surrounded by clever, kind people who support eac
* h otherWe give you ownership—freedom to try new things, backed b
* y trustTop-tier equipment (noise-cancelling headphones in
* cluded)Onsite learning from peers, leaders and coaches as well as regular team and company act
* ivitiesOngoing personal and professional development beyond sales
* skillsA mission you can believe in—and see the impact o
f daily
Ready to apply? 📬 We’re hiring right now, so don’t wait
around.👉
* Send us
* :Your CVA short cover letter telling us what excites you about Famly and why you’d be a great fit OR if you don’t want to write - no problem, send us a video
instead!
📋 The intervie
w processHere’s what t
* o expect:Video conversation with Neeta, the team’s Peopl
* e PartnerRational thin
* king testChat with Kat, Head of Key Account Management, UK&
* I/NordicsCase study / Skills test with panel
* interviewFinal conversation with Matt, UK Genera
l ManagerWe move fast and keep it human throughout - though we are hurtling towards the holidays and that will slow things down, as we enjoy our mulled ciders and mince
pies. 🎄
We look forward to hearin
g from you!
Famly is committed to diversity and inclusion. We’re building a team that represents a wide range of perspectives, experiences, and backgrounds. Whoever you are, we’d love to h
ear from you.