About the role
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Part‑Time Customer Service Advisors based in Northwich. As an Advisor you will be the voice of RMG, building rapport with customers and answering a variety of queries relating to their properties and accounts.
Key responsibilities
* Respond to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) and provide advice, guidance and service solutions to meet customer needs.
* Ensure all transactions with customers are accurately recorded on our industry‑leading system (Salesforce) and process all documentation resulting from customer contacts, passing information to colleagues for action.
* Support other areas of the business with various projects.
* Attend regular training, 1‑2‑1 coaching sessions and feedback meetings to develop your role and increase confidence.
Working hours and shift pattern
The Customer Service Centre operates 24/7, with working hours available between 8 am and 8 pm, 7 days a week. The minimum commitment is 22 hours per week; shift patterns are flexible and will be discussed during the interview process.
Diversity and inclusion
We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet essential criteria. Reasonable adjustments can be made. If a Places for People customer, contact our skills and employment team for assistance.
Requirements
* Excellent customer service skills.
* Excellent written and verbal communication skills.
* Ability to carry out instructions quickly and accurately and confidence to ask for clarification when unsure.
* Good organisational skills with the ability to meet deadlines.
* Previous customer service experience is beneficial but not essential.
* Positive attitude, empathy and a willingness to help customers and colleagues.
Benefits and compensation
* Salary: £26,318.30 per annum (pro rata depending on hours agreed).
* 27 days holiday plus bank holidays.
* Free onsite parking.
* Potential to earn a bonus.
* Reward and recognition scheme for exceptional customer service.
* Career development opportunities.
* Free healthcare cash‑back plan and 24/7 remote GP services.
* Access to discounts and money‑saving schemes, including smart tech and cycle‑to‑work incentives.
* Comprehensive induction/training period.
Location
Northwich, Cheshire.
Important dates
Successful candidates will start on Monday 6th July. Training will begin immediately, and coaching will continue after training.
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