Job Description
Payments Facilitator Product Manager - JP Morgan - London - 12 months contract - Hybrid - PAYE
We are seeking a Payments Facilitator Product Manager to join JP Morgan in London on an initial 12 months contract. The successful candidate will have a deep understanding of Merchant Acquiring specifically payment facilitators and have excellent stakeholder management skills and experienced working with global teams.
As a Product Manager in Payment Commerce and Solutions, specialising in managing Payment Facilitators, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilising your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
* Be an SME in the space of payment facilitators
* You will think holistically across the end-to-end journey of a customer to develops a product strategy and product vision that delivers value to customers and be comfortable engaging with our global technical and engineering teams
* Drive the strategic position for our European Merchant Acquiring product offering
* Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
* Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Build a deep understanding of our customers across different types of businesses, synthesizing data and research to outline use cases and potential friction points
* Build and harvest strong cross functional relationships. Working with stakeholders to execute on our strategic roadmap.
Required qualifications, capabilities, and skills
* An energetic self-starter experienced in creating alignment between multiple teams
* Proven Payments knowledge specifically within Merchant Acquiring and specifically payment facilitators
* Extensive experience in product management. You have experience of working with localising products across European regions.
* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
* A strategic decision maker, taking into consideration not only business needs, but especially the technical needs as well as the needs of the team
* Demonstrable communication skills
* Demonstrable curiosity and drive, intrigued on how payments work, whether a platform's performance, application architecture, or the scalability of a product
* You promote strong teamwork, healthy collaboration, and inclusivity
* Keen industry knowledge and are aware of regulatory updates
Preferred qualifications, capabilities, and skills
* Experience of working on product-led sales and growth problems (acquisition, activation, retention)
* Demonstrated prior experience working in a highly matrixed, complex organisation.
*Please note that this role will be working on a hybrid model of 3 days minimum office based and up to 2 days wfh. When working from home, you'll require your own PC/Laptop.*