Red Recruitment is recruiting Customer Service Advisors in Cardiff to join an award-winning company. You will be experienced and passionate, responsible for providing excellent customer service to customers and ensuring you have helped them with their queries. Benefits and Package for a Customer Service Advisor: Salary: £25,000 - £28,000 per annum up to £200 monthly bonus Hours: Full-time Location: Cardiff City Centre (located near Queen Street Station) Hybrid after probation Contract Type: Permanent 32 days holiday (inc. bank holidays) Holiday Buy Scheme Health Cash Plan Perkbox Tech Scheme Cycle to Work Scheme Life Assurance Employee Assistance Programme Bonus scheme Commission pay Performance bonus Quarterly bonus Casual dress Company events Company pension Employee discount Health & wellbeing programme Referral programme Sick pay Store discount Key Responsibilities of a Customer Service Advisor: Speaking with customers across various channels such as phone, email and chat Providing excellent customer service to all customers Acting as the first point of contact for customers, answering their questions and addressing their concerns Ensuring you are providing solutions to customers to ensure they have received great service Key Skills and Experience of a Customer Service Advisor: 1 year of previous experience in customer service is required Great communication skills, as you will be speaking to a range of people Being able to work well in a team and individually Being able to multitask is ideal Being IT proficient is required as you will be using various channels, including email, phone and chat If you are interested in this position, please apply now! Red Recruitment (Agency)