Role: Applications Engineer
Location:
Contract type: Permanent/Full Time 35 Hours pw
Closing date:
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
1. Competitive salary and pension scheme
2. 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years (Permanent & FTC employees only)
3. Hybrid, Flexible working
4. Cycle to work scheme Electric Vehicle Scheme
5. Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
6. Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.
Job Summary
The post-holder will work as part of the Development Ops Team, responsible for managing and supporting business technology services, applications and platforms across the organisation. This includes delivering third line support services, enhancements and deliverables as a workstream on larger projects. They work to a DevOps methodology balancing service needs and solution delivery, prioritising workloads and identifying opportunities to improve technical solutions and the overall user experience at every opportunity.
They will work to challenging deadlines; leveraging and utilising existing and new technology platforms to their fullest; keep up to date with external legislative requirements; and ensuring minimum interruption to all services at all times.
About You
You should possess an A-Level (or equivalent standard qualification) in computing or a related subject, be Microsoft Certified in Power Platform, and have at least one year of experience working within an application team at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing and supporting UAT.
About the Role
7. Own the resolution of all assigned incidents, service requests and problems within defined SLAs
8. Identify, escalate and assist resolving P1 and P2 incidents and act as a key part of resolution teams
9. Monitoring of applications, platforms and datasets, taking timely preventative action to avoid service interruption
10. Action critical maintenance tasks to COTS applications including PowerPlatform to ensure continuation of service
11. Work as a key member of project teams to action critical tasks to challenging deadlines
12. Work to a DevOps methodology within assigned squads under the direction of the Product Owner
13. Build strong relationships with business stakeholders at all levels, acting as subject matter expert for applications and data
14. Translate complex business goals and objectives into technical solutions using existing platforms and technologies
15. Work with third party suppliers to deliver enhancements and fixes to problems to a satisfactory level
16. Produce documentation and knowledgebase articles along with other knowledge sharing activities such as training and workshops to ensure knowledge sharing within the team
17. Engage with service transition to ensure new services are successfully delivered
18. Keep up to date with new technologies and legislative processes which influence these
19. Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
Please see the job description for more detail (this can be viewed on our website or once you click apply)