Application Deadline:
30 October 2025
Department:
Client Service Team
Location:
Newport
Compensation:
£25,000 / year
Description
Are you passionate about delivering excellent client service and ensuring feedback is managed with care and professionalism?
We are seeking a
Client Service Assistant
to join our team on a
12-month fixed term contract
to cover maternity leave.
There may be the opportunity for this to become a permanent role following planned changes within the department next year.
This role is vital to supporting the
Client Service Team
to enable them to focus on client interactions. This role is perfect for someone who is highly organised, detail-oriented, thrives in a collaborative team environment and most importantly has exceptional customer service skills.
On a daily basis this will involve:-
* Client Communication
: Acting as the first point of contact for all complaints and feedback.
* Data Management:
Monitoring our complaints email inbox, internal portals, and online feedback platforms. Accurately log all feedback into our systems and cross-reference with central records to ensure nothing is overlooked.
* Complaint Handling
: Allocating complaints
to the appropriate colleagues using our portals and internal spreadsheets. Ensuring each case is assigned to the right person for efficient and effective resolution.
* Reporting:
Working closely with the Client Service Manager to compile data for daily, weekly, and monthly reports. Supporting informed business decisions by ensuring timely and accurate reporting of key client service metrics.
The Individual
To be considered for this role, your CV should clearly demonstrate the following:
* Previous experience in a client service, administrative, or complaint-handling role is essential
* Previous experience of working in the conveyancing or legal industry would be desirable
* Strong organisational skills with a sharp eye for detail.
* Confident communicator over telephone with excellent written and verbal skills.
* Able to work independently and as part of a team.
* Comfortable working with data and reporting tools along with Microsoft Office tools
Our Company Benefits
**Our commitment to our employees to provide a supportive, empowering and rewarding workplace continues to be part of our core mission.
We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:**
* Up to 40 days annual leave inclusive of Bank Holidays
* Option to purchase up to 5 days leave
* Hybrid working with flexible working times
* Enhanced maternity and paternity leave
* Company Sick Pay
* Discounted Gym Membership
* Subsidised Conveyancing
* Employee Assistance Scheme which includes counselling sessions
* Well being programmes
* Ongoing training, development, and recognition programs.
* A supportive and fun team environment, with regular collaboration and charity events.
Next Steps
If you have the qualities that we are looking for, share our Company values and feel this is the next step in your career, we would love to hear from you.