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Join to apply for the Customer Service Agent role at Marston Holdings
This range is provided by Marston Holdings. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Warrington
Part Time: 40 hours per week
Salary: £27,009.96
Join a professional and customer-focused team where your attention to detail and communication skills make a real difference.
Due to continued growth, we are looking for a Customer Service Agent who will play a key role in supporting our customers through both inbound and outbound communication—whether it's over the phone, via email, or in writing.
What you’ll be doing:
* Communicating with customers through written, electronic, and verbal channels.
* Reviewing ANPR camera footage and determining whether a contravention has occurred.
* Accurately recording call details and outcomes using our internal systems.
* Understanding customer needs and either resolving their enquiries or signposting them to the right team.
* Handling and resolving complaints where possible, or escalating as necessary.
* Maintaining professional standards and adhering to internal policies and industry regulations.
* Ensuring data protection and customer confidentiality at all times.
* Liaising with other departments and relevant external bodies to support case resolution.
* Continuously developing your skills and knowledge to stay current and effective in your role.
What we’re looking for:
* Excellent written and verbal communication skills.
* Strong attention to detail and decision-making ability.
* Confidence in handling sensitive customer interactions with empathy and professionalism.
* A good understanding (or willingness to learn) regulatory frameworks such as PCI 3.0, ISO27001, and FCA Consumer Credit Sourcebook.
* A collaborative approach to work with both internal teams and external stakeholders.
What’s in it for you?
* Leave Benefits:Competitive annual leave entitlement
* Family Friendly Benefits:enhanced Maternity & Paternity package(subject to eligibility criteria)
* Health and Wellbeing:full access to ourEmployee Assistance Programme,Wellbeing HubandGym Discountsbecauseyour health and wellbeing is important to us
* Employee Perks:enjoy online and instore discounts and perksfrom your favourite retail shops, travel and social places
* Reward and Recognition:your efforts won't go unnoticed
* Green Travel:Cycle to WorkandGreen Car Salary Sacrifice Schemesare available (subject to eligibility)because the environment matters to us
* Company Pension Schemewe'll help yousave for your future
* Death in Service Benefit:providingpeace of mind
Interested?
Apply online today and a member of the team will be in touch soon!
A Bit About Us
Marston Holdings Ltd are formed of nine brand entities, each with specialist skills and knowledge that together provide services tosupport the government, utilities and private sectors through the delivery of market leading integrated technology-enabled solutions, from design and implementation to management and recovery.
If successful you will be joining our Transportation team who operate under our NSL brand as part of Marston Holdings Ltd. We are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. This includes comprehensive parking and street management solutions that contribute to creating a great place to work and live.
You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets keeping your streets safe and accessible.
New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
INDLP
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
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