Hours of Work: 24 hours per week (including every other Saturday, holiday and absence cover when required)
If you would like to find out further information about our charity, please go to For further information on the vacancy, go to our website and click on about us, careers, vacancies for the address to send your CV and covering letter.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Purpose:
To support the shop manager to develop and manage an outstanding charity shop, achieving sales growth and KPI's through delivering excellent customer service, operational excellence and inspirational leadership.
Responsibilities
Deliver excellent customer experience and maximise the net income of the shop including:
· In conjunction with the Shop Manager, ensure that stock density, generation, rotation and space allocation procedures are adhered to, in order to optimise sales potential.
· Ensure a high standard of merchandising, presentation and display within the shop.
· Stock procurement, stock processing, shop floor duties, customer service
· Develop a team of competent volunteers through effective recruitment, training and effective management in the following areas.
· Ensure that optimum price levels for merchandise are achieved in conjunction with the pricing policy.
· Encourage Gift Aid sign-up and support the wider team to maximise sign-ups.
· Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises, including reviewing maintenance requirements and reporting issues to relevant departments.
Support the development of the shop:
· Supporting the Shop Manager in the creation of the shop's annual plan and budget and implement accordingly.
· Assist in the implementation of changes and new initiatives as required by the Shop Manager, Retail Manager and Head of Retail
· Promote the presence of the shop within the local community through shop activities, events and social media in order to promote the Charity and encourage good public relations.
Work safely and within policies and procedures:
· Use resources available to ensure compliance in delivering the volunteer policy and effectively use our health and safety and safeguarding procedures.
· To act as key holder, to open and close the shop for agreed trading hours and ensure the security of the building on leaving.
· Compliance with all JGDR policies and procedures and ensure volunteers do so (including GDPR, Health and Safety, Lone Working, Safeguarding)
· To undertake any other reasonable duties required by the management.
Performance Measures
· Shop KPI's & profit targets met
· Gift Aid targets met
· Compliance objectives met
· Community relationships in place locally
· Volunteer metrics met
· Stock loss managed in line with expectations
Organisational Skills & Values
· Compassion
· Kindness
· Honesty
· Purposefulness
· Customer-focused and friendly
· Leading effectively
· Planning and organising
· Valuing diversity and building inclusivity
· Acting commercially
· Taking personal responsibility for standard and quality of work, shop and team's performance
· Responsible for personal development
Role-specific knowledge & skills
Essential
· Proven experience in the retail sector and good understanding of budgets, cash handling, stock management etc.
· Excellent communication skills
· High level of accuracy and attention to detail
· Ability to work to targets and KPI's
· Ability to work as part of a team and independently
· Computer literate & confident using tills; able to use electronic communication
· Ability to travel a reasonable distance when required to cover other shops
· Ability to cover Managers holidays
Relationships
Direct Reports
1. Shop volunteers
Internal Contacts:
1.Support Functions,
2.Retail Manager
3.Head of Retail
External contacts:
1. Local shop owners
2. Local networks.
Job Types: Part-time, Permanent
Pay: £15,238.08 per year
Expected hours: 24 per week
Benefits:
* Company pension
* Health & wellbeing programme
* Sick pay
Work Location: In person