Lead Application Operations Engineer - £477 OutsideIR35 - Glasgow/Dundee (Hybrid)
Are you an experienced technical leader with a passion for delivering exceptional application support? This company is seeking a talented
Lead Application Operations Engineer
to join their dynamic team and make a real impact. As the
Lead Application Operations Engineer
, you will be responsible for guiding a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. Your technical expertise and leadership will be instrumental in resolving complex, high-priority incidents, ensuring application availability and reliability.
Key Responsibilities of the Lead Application Operations Engineer:
* Manage service components to ensure they meet business needs and performance targets
* Deal with high-impact, complex incidents and change requests
* Lead the investigation and resolution of complex incidents
* Identify process optimisation opportunities and contribute to their implementation
* Consult specialists where required and determine the appropriate remedy
What We're Looking For:
* Demonstrable experience leading teams in managing and supporting business-critical applications
* Proven track record of leading multi-disciplinary teams through complex incident investigations and resolution
* Ability to drive continuous service improvement by challenging established practices with evidence-based strategies
* Experience delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile