Job Summary
Deputy Chief Operating Officer - Division of Surgery
Walsall Healthcare NHS Trust is seeking a dynamic senior operational leader to join our Surgery Division. This role offers the opportunity to work closely with Divisional and Executive teams to drive high‑quality services and support Elective, Cancer and Outpatient performance across the organisation.
Walsall continues to achieve strong Planned Care performance and is striving to build on this success. The post holder will provide leadership across the Division and deputise for the Chief Operating Officer.
We are looking for an experienced, resilient leader with a proven track record in managing complex agendas, driving service improvement and building strong multidisciplinary relationships. You will be an effective communicator who can engage, influence and inspire, and you will share the values and ambitions of our Trust.
Responsibilities
* Delivery of safe and quality driven service to patients
o Accountable director for the delivery of high‑quality patient care across all Division areas.
o Ensure immediate corrective action when care is below expected levels and monitor outcomes.
o Lead implementation of Risk Management and Clinical Governance strategies.
o Manage complaints and clinical incident processes.
* Service Delivery and Operational Planning
o Produce, monitor and achieve the operational plan and all targets and standards.
o Maintain performance management system aligned to the Trust’s framework.
o Develop and implement capacity plans, ensuring efficient use of resources.
o Deliver service improvement and development programmes.
* Performance Management
o Ensure Trust objectives and core deliverables are achieved.
o Put in place effective monitoring systems for Division performance.
o Take corrective action as required.
* Staff Management and Team Building
o Lead and motivate staff, managing change in complex organisational situations.
o Collaborate with Divisional Team, Clinical Directors and Senior Managers.
* Resource Management
o Review staffing structures and costs to ensure optimal and efficient resource use.
o Negotiate and communicate Division objectives, targets and standards.
* Human Resources
o Maintain effective vacancy review panels.
o Manage sickness absence to meet Trust targets and support staff return to work.
* Service Development
o Lead implementation of corporate objectives and priority service developments.
o Develop strategic and improvement plans, including Lean initiatives.
Person Specification
Essential Qualifications
* First Degree or equivalent relevant experience
* Post Graduate Management/ Business related qualification
* Human Resource Management experience
Essential Knowledge & Experience
* Substantial experience in an appropriate senior management role, including significant health service operational responsibilities.
* Experience in managing complex change across a wide healthcare environment.
* Evidence of writing policies, procedures, guidelines and change papers, ensuring local implementation.
* Evidence of writing complex business, local delivery and strategic plans.
* Strong leadership and accountability for performance management.
* Experience of implementing policies and procedures over large areas of responsibility.
* Managing multi‑disciplinary staff, including training needs, CPD, appraisals, sickness & absence and disciplinary matters.
* Significant experience of budgetary management and financial performance delivery.
* Experience of procurement procedures in line with Trust’s Financial Instructions.
* Experience of handling highly complex, confidential and sensitive information.
* Proven track record of leading and facilitating change in complex situations with a wide cohort of professionals.
* Working closely with Executive, Divisional and Departmental teams.
* Proven track record of performance improvement and delivery.
* Effective delivery of high‑quality, efficient patient care.
* Understanding of the patient experience agenda and use of data to improve experience.
Essential Key Competencies
* In‑depth, up‑to‑date knowledge of the NHS and Health Service Management.
* Extensive knowledge of financial management practice.
* Knowledge and experience of change management and leadership theory and practice.
* High performance management standards.
* Extensive working knowledge of PFI contracts in a healthcare setting.
Essential Skills & Aptitudes
* Experience with complex HR issues and management of organisational change.
* Excellent HR, communication, analytical, interpretive, financial and conflict management skills.
* Experience with handling significant financial budgets.
* Motivational leadership with empathy and support.
* Collaborative working across a wider health/social care economy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service.
Certificate of Sponsorship
Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcomed and will be considered alongside all other applications.
Employer Details
Walsall Healthcare NHS Trust
Walsall Manor Hospital, Moat Road, Walsall, WS2 9PS
Employer’s Website
walsallhealthcare.nhs.uk
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