Overview
Job Role: Cinch Hub Customer Advisor
Hours: 40 hours
Shift: Tuesday, Wednesday, Thursday, Friday, Saturday (Sunday and Monday off)
Salary: £25,500 – £28,500 per annum
We\u2019re cinch. Our mission is simple remove the faff from buying and owning cars, giving customers more choice, with more ease. Were putting drivers first and weve ripped up the rule book to make sure that happens.
Were a customer-first business with huge ambition. Already the UKs largest online used car retailer, were expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europes largest market-leading integrated digital car marketplace.
That means were part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
The role
Cinch Hub Customer Advisor
As the Cinch Hub Customer Advisor, you will be responsible for providing a best-in-class service to cinchs customers at our click and collect locations around the country, assisting them with anything from purchasing their next vehicle online to collecting their new vehicle when its ready. You will carry out vehicle handovers and local deliveries to our customers, showing them around the vehicle and answering any questions they may have. You may also be required to receive and process their old vehicle in part exchange or exchange courtesy vehicles. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.
Key Responsibilities
* Locate and set up vehicle at the click and collect location in the selected collection slot.
* Inspect vehicle and ensure the vehicle is fit to handover to the customer
* Record vehicle handover through our systems
* Conduct vehicle handover with the customer, demonstrating key features and answering customer questions
* Receive and process customer part exchange vehicle through our systems
* Relocate part exchange vehicles on site ready to be collected by transporter
* Assist potential customers through the selection and purchasing process online
* Manage vehicles through group repair and valet resources
* Ensure click and collect location is tidy and presentable
What we look for in you
Essential
* Held a full UK licence for more than 2 years, with 6 or less points
* Exceptional customer service skills
* Punctual with great time management skills
* Organised and proactive
* Strong communication skills
* A an-dottitude
* Ability to work alone or within a team
Desirable:
* Experience in automotive or prior vehicle knowledge
INDHP
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