Are you passionate about IT and eager to build a career in technology? This IT Apprenticeship offers the perfect opportunity to gain hands-on experience, develop technical skills, and earn while you learn within a supportive and professional environment. As an IT Apprentice, youll be the first point of contact for technical support across the organisation. Youll gain exposure to a wide range of systems, tools, and processes, while developing the skills needed for a successful career in IT. You will also be working towards your Level 3 IT Support qualification delivered by our expert team at Baltic Apprenticeships. A Typical Day in the Job Provide first line IT support via phone, email, MS Teams, and in person. Carry out password resets, new starter setups, and device rollouts. Troubleshoot hardware and software issues using tools like Manage Engine, Citrix, and Zoho Assist. Configure and install Windows 10/11, Office 365, VPNs, and business applications. Support network connectivity and cloud services (Office 365, Citrix). Log and manage support tickets, escalating when needed. Desired Qualities, Skills and Knowledge Passionate about IT and technology. Enthusiastic with a willingness to learn and develop. A good communicator, able to explain technical issues clearly. A team player with strong problem-solving skills. Grades required - Maths 4/C, English 5/C Salary, Hours & Benefits £18,000 annual salary. 25 days annual leave plus Bank Holidays. Well-being package (covering financial, physical, mental, and dietary health). Free parking on-site. Salary sacrifice pension scheme. Life assurance. Holiday purchase/sale scheme. Travel support and season ticket loan. Retail vouchers & cashback schemes. Early monthly pay scheme. Free eye tests & cycle-to-work scheme. Regular social events and employee clubs. Internal referral scheme and savings programme. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. To apply, please submit your CV and a short cover letter explaining why this role excites you and what you hope to achieve in your marketing career. If successful, one of our recruitment consultants will be in touch to progress your application. Eligibility Criteria You must have the right to work in the UK and valid residency status to apply for this apprenticeship.