One of our local authority clients are currently recruiting for an Income Collection and Dispute Resolution Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The client is seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. The post holder should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.
The post holder must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. They must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
Duties and Responsibilities
* To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Council procedures.
* Submit cases to HMCS for on line Judgement and monitor progress accordingly.
* Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.
* Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic...