Contact Centres – Customer service
We are looking for a highly motivated Customer Service Advisor to join our Customer Service Team based in St Leonards on Sea on a 12 month fixed term contract.
Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team.
This position would suit a person with a background of working in a same or similar environment or with some administration experience.
You will be joining a rapidly expanding customer focused company which is dedicated to progressing not only the business but the people within it.
Duties and responsibilities:
* Incoming and outgoing telephone calls – dealing with enquiries from estate agents, clients, solicitors, etc.; deal with any queries that arise and transfer calls to relevant staff; record all communications onto the case management system and alert the caser handler to any messages by email.
* Providing quotes to requests received by phone, e-mails or post in a timely manner and by the method requested. Enter all quotes into the case management system.
* General Admin duties.
Person Specification:
* Previous experience in an office environment would be an advantage.
* Knowledge of Microsoft Office, especially Word, Excel and Outlook is essential.
* You will possess excellent communication skills and be able to get on with diverse personalities. You will have good time management, organisational, problem-solving and multi-tasking skills.
* You will be confident and able to work alone or as part of a team.
Benefits:
* Full training provided
* Casual dress
* Company events
* On-site parking
* Sick pay
* Company Pension
* Option to purchase additional holiday.
If your skills and experience fit the description above, and you would like to work in a challenging role within a progressive company, please apply with your CV.
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