Summary We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated, highly organised and has strong customer service and communication skills. This is a great opportunity for the right individual to gain skills and experience to progress within their career. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Shifts to be confirmed. 37 hours a week Start date Monday 4 August 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Receiving service enquires and requests from corporate clients, and the public Ensuring all enquiries whether by email, telephone or via a third party are responded to promptly and politely and take all necessary steps to convert enquiries into bookings Accurately price and quote enquiries Searching for solutions and options to meet the requirements of such requests, using a range of online resources and liaising with our airport service partners Finalising requests and completing the service bookings as requested Assisting clients and travellers with any service-related enquiry To oversee the daily operation, ensuring compliance with all standard operating procedures and other applicable regulatory policies Entering and monitoring all reservations into the inhouse reservations system, ensuring correct and up-to-date information is entered Monitoring confirmed bookings to ensure all flight, greeter and transport information is up to date Any other admin duties as requested Where you'll work Suite 7 Millbrook Business Centre, Floats Road, Roundthorn Industrial Estate Manchester M23 9YJ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation WOODSPEEN TRAINING LIMITED Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Initiative Non judgemental Patience Motivated About this company In 2016 we came together with a goal, to make airports a pleasure, not a pressure, not a compromise. It is our mission to remove the usual airport related stress and worry out of your air travel with our personal airport meet and assist services. To us you are not a passenger, we want you to become our guest. Simply put, the airport experience, redefined. With our own in house Operations Team, we truly do understand traveller’s needs. With over 50 years combined experience in airport operations and travel, the team behind Fastrack VIP create the perfect beginning and end to any journey. From a simple itinerary to a tailor made round the world tour, we are well versed in creating bespoke tailor – made packages to perfectly match the clients requirements. We only work with a trusted, select group of airport partners. Our network of licensed airport partners have been carefully selected to ensure that all the greeters are dedicated, professional and committed to matching our brand values and our pursuit of excellence. From the start of a journey to the very end our teams backgrounds, high level of expertise and passion to provide a first class service keep guests coming back time after time. After this apprenticeship Once completed, there may be the opportunity for a full time position or further training opportunities. Ask a question The contact for this apprenticeship is: WOODSPEEN TRAINING LIMITED lucy.booth@woodspeentraining.co.uk The reference code for this apprenticeship is VAC1000329374.