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Hybrid working – Warrington Office
Band 4
Full-time, Permanent
Ready to make an impact?
Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales.
This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.
As a Communications and Engagement Manager in our Electronic Monitoring Services (EMS) team, you'll lead the development and delivery of internal and external communications strategies that truly make a difference. From shaping compelling stories to engaging key stakeholders, your work will strengthen our culture, support change, and drive engagement across the contract.
You'll be entrusted to
1. Develop and deliver internal and external communications strategies that support the EMS contract's transformation journey
2. Build strong relationships with internal and external stakeholders, acting as a trusted advisor and communications expert
3. Create compelling content that makes complex ideas easy to understand and drives engagement with employees, service users, and the public
4. Collaborate with workstream leads to ensure messaging aligns with HR and business change plans
5. Track and measure the effectiveness of communications using a variety of tools such as feedback forums, pulse surveys, and analytics
6. Support the planning and delivery of internal events and engagement initiatives
7. Success will be measured by feedback received from key stakeholders as per Collaboration agreement and Achievement of relevant defined contract performance standards & collaboration activities
Does this sound like you?
You'll be a great fit for this role if you have…
8. Demonstrable experience in communications, content writing, or change communications
9. A strong understanding of internal and external communication techniques, with the ability to influence behaviour and support cultural change
10. Experience managing multiple projects and working with a wide range of stakeholders in complex organisations
11. Excellent written and verbal communication skills, with a flair for storytelling and design
12. Proven ability to manage sensitive information, evaluate communication strategies, and deliver practical solutions under pressure
Discover all you need to keep growing
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.
Because this is a place for you
Our people are integral to everything we do. That's why our benefits are designed to put you first:
13. Holidays: Up to 25 days plus bank holidays
14. Pension: Up to 6% contributory pension scheme
15. Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
16. Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
17. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
18. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
19. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
20. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact