Job summary
Bradley's Practice
Position - Monday - Friday -
The role of a Receptionist is to be thewelcoming face of the practice, dealing with telephone calls and visitors andan effective manner. The work is varied and interesting and can be challenging.
Main duties of the job
We are looking for a self motivated individual whois capable of working on their own initiative and also who can work well withothers. You would need to be well organised and be patient focused. ExcellentIT skills are an advantage as most of the work involves using PC's on a dailybasis. Would be an advantage if you have previous reception experience.
About us
At Bradley's Practice we have10 partner GP's, Nurses, Advanced Nurse Practitioners and Health CareAssistants - these clinical staff are supported by reception and admin staff,who in turn are all managed by our Practice Manager. We are a dual sitedpractice with offices in both Buckley and Mold which cover a wide practicearea, with approx 17500 patients.
Job description
Job responsibilities
Job Description
Medical Receptionist
Operating Telecommunications System
Receive and make Practice telephone calls, dealing with patient queries.
Reconnecting regular telephone service, diversion of telephone to night service.
Maintaining telephone directory of necessary telephone contacts.
Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.
Reporting faults associated with Norstar telephone system.
Operation Of Computer Clinic System
Adding and cancelling appointments on computerised system.
Identifying patient details and amending where necessary.
Generating repeat prescription orders and printing.
Reporting faults with hardware or software relating to Vision medical system to supervisor.
Inputting requests for Home Visits onto the computer.
Using Electronic Mail to sent and receive messages, internally and externally.
Receive and Assist Patients
Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.
Identify and pass on patient prescription sheets.
Collect and record dispensing/private fees and provide receipts where applicable.
Inform patients of complaints procedures and log any informal complaints.
Order ambulance transport for patient when required.
Retrieve and File Medical Notes
Retrieve and forward medical notes to GPs, Practice Nurses and other Health Care Professionals when requested.
Retrieve and forward necessary claim forms to GPs and other Health Care Professionals.
Prepare and file records and any documents for clinics.
Filing and extracting records and any documents required in the Doctors general work.
Stock Control
Ensuring an adequate supply of stationary, documents, bottles etc.
Maintain Reception Area
Making sure any displays/patient notices are kept tidy and up to date.
Making sure the reception desk is attended at all times.
Security of Premises
Opening and closing premises when necessary.
ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.
Person Specification
Qualifications
Essential
1. Good standard of general education
2. Standard Grade Mathematics or Equivalent
3. Standard Grade English or Equivalent
Desirable
4. NVQ in Customer Service or Administration
Experience
Essential
5. Practical experience of working with others
6. Experience of using own initiative
7. Experience of customer service
Desirable
8. Experience of working within a General Practice Reception environment
9. Practical experience of INPS Vision or other medical computerised recording systems
Skills
Essential
10. Excellent communication skills (Written and Oral)
11. IT skills
12. Time Management and the ability to work to deadlines
13. Negotiation and conflict management
14. Problem solving skills
15. Interpersonal skills
Desirable
16. Typing skills (preferably in a medical environment)
Knowledge
Desirable
17. An understanding of a General Practice Reception environment
Behaviours
Essential
18. Planning and organising
19. Performing under pressure
20. Adaptability
21. Team working
22. Self motivated
23. Flexibility
24. Confidentiality