At MSV Housing we’re committed to ensuring our customers enjoy safe, high‑quality homes. Supported Housing Officers play a key role in delivering this mission.
Responsibilities
* Manage referrals and lettings by liaising with local authorities and referral agencies, allocating properties, onboarding new tenants, and ensuring rights and responsibilities are clearly explained.
* Monitor managing agents and supported providers, conduct regular inspections, enforce health & safety, service‑level agreements, and MSV repair obligations, and address any issues in line with management agreements.
* Maximise income and minimise voids by controlling rent arrears, ensuring standing orders reflect annual rent increases, and letting empty properties within target timescales.
* Collaborate with internal teams and external partners—including Technical Inspectors, Asset Management, Development, and Project Teams—to maintain properties, support scheme operations, and shape new supported living developments.
* Deliver excellent customer service and uphold MSV standards, promoting safeguarding, equality and diversity, maintaining confidentiality, and representing MSV professionally when working with tenants, colleagues, and external partners.
Qualifications
* Good standard of education, including 5 GCSEs (or equivalent) at Grade C or above, with Maths and English.
* Experience working in supported housing or housing management and confidence working with external agencies.
* Knowledge of housing benefit/Universal Credit and strong IT skills, including Microsoft Office.
* Understanding of the needs of vulnerable tenants and the ability to manage landlord/tenant and support‑provider relationships.
* Strong customer‑service skills: clear communication, effective listening, empathy, respect and accountability.
* Ability to manage a busy workload, meet deadlines, and remain resilient under pressure.
* Positive, flexible, creative and reflective approach with a commitment to Equality, Diversity and Inclusion.
* Full driving licence and willingness to travel across the Northwest.
* Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits
* Essential car user allowance to support car running costs.
* Flexibility on where you work with a home‑working kit provided.
* 33 days holiday per year (plus bank holidays) and a holiday buy scheme.
* Company pension scheme with up to 10% matched contributions.
* Company‑funded access to a health cash plan covering everyday treatments.
* Enhanced sick pay: up to 3 months full pay and 3 months half pay.
* Health and wellbeing support, including an employee assistance programme, free counselling and mental health first‑aiders.
* Life assurance subject to membership of the pension scheme.
* Learning and development to support skill development and career progression.
* Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability, long‑term health conditions, carers and menopause.
MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role. A criminal conviction does not necessarily preclude employment—decisions are made on a case‑by‑case basis.
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